Technical Services Representative

Silva International Careers


The Technical Services Representative is responsible to support the Quality Department by serving the customer by providing corporate compliance documentation, technical services related to quality programs and product specifications, audit readiness support and customer complaint support.

Basic Functions

Customer Technical Data Requests – Primary Quality contact with inter-departmental and external parties relating to customer requests for quality and technical data specifications, the food safety and quality management system, regulatory compliance and overall product legality. Responsible for ensuring proper, organized, and accessible document management system for both internal and external systems.

Customer Complaints – Assist with root cause analysis, drafting customer responses to complaints, providing corrective actions to customers, and track progress of complaints and errors with a Trend analysis. Provide recommendations for corrective and preventive actions as deemed necessary to reduce complaints and errors, while effectively and efficiently providing customers with required responses to complaints filed.

Customer Audits – Assist the QA manager in the customer audit process. Ensure audit readiness and assist in the follow up and close-out of identified gaps or opportunities for improvement.

Other duties as deemed appropriate and necessary for the position and scope of authority, and to assist the QA Manager as needed.


    • Team contributor with high independent productivity
    • Experience in Food Manufacturing, Quality, Customer Service preferred
    • Degree in a related field preferred
    • Professional written and verbal communication skills necessary to develop customer and inter-departmental relations
    • Proficient in Microsoft Office and ERP applications
    • Excellent organizational skills and attention to detail

Physical Requirements

  • Standard office environment
  • Standard manufacturing environment

This is a full-time, salaried position with benefits package that includes paid vacation, health insurance, dental, vision, and 401k retirement plan with generous employer match, and an employee gift-matching program.

To apply, please upload a resumé online or send a resumé to [email protected].

All applicants must be authorized to work in the United States.
EOE M/F/Disabled/Vet Employer